Making yourself available for courier work

As an owner-driver courier, you are free to make yourself available at times to suit yourself. This can mean that you can work full time or part time. However, if your customer (the courier company) is relying on you to be available to enable him to service his customer, some kind of arrangement and commitment between you and the courier company may well help everyone. Basically, a controller will always favours someone who can always say “yes” to a job when offered. Obviously this isn’t always possible, but it’s a reputation you need to work towards. There is however a real...
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Behaviour and care as a courier

It goes without saying that courier companies expect all couriers to behave reasonably and to take care in actually doing the job. Your actions, good or bad, will be seen as representative of the courier company as a whole and of course will be representative of their customer at the delivery point. Most of what follows will be obvious to anyone who has had any kind of customer-facing job in the past, but just in case it helps, let me spell it out: Behaviour You should remain polite and helpful when dealing with customers at all times, even when under stress. For example, you might arrive at a...
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How much to charge for courier services

People often ask: “What should I charge?” The main thing which affects this, is what everyone else in your area is charging. There’ll be a range, and you have to find your place in that range. It’s important that customers feel they can get what they really want at a price they regard as fair. Don’t undersell yourself, and don’t try to be the cheapest, as most people know that if something is cheap it’s likely to be disappointing. You have to let them know it’s not the cheapest, but that it is good value for what they are getting. The price is an important part of your image and will...
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Search Engine Optimisation for Courier Websites

Search Engine Optimisation is a very dark art, and everyone who claims to be an expert in it will tell you that everything you’ve been told by another expert is complete rubbish. Even so, it’s probably worth listing some of the things you can do to your own courier business website to help it get to the top of the search results on Google and other search engines. Why bother? Because most people in business nowadays look for suppliers on Google. So being there for them on the first results page is worthwhile, as it mean more enquiries for your courier services. Everything mentioned here is...
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Courier waiting or loading time

Always let the courier company’s controller know as soon as possible if you are being kept waiting anywhere. The customer is not usually charged for waiting until you have been waiting/loading for at least 15 minutes, although this varies from company to company, to avoid lots of charges on their invoice for trivial amounts of time. If you are kept waiting for longer, then they are usually charged for that first 15 minutes and for each subsequent minute. Make sure you know what your company’s policy is on this. It helps the courier company’s controllers plan for your next job, if you keep...
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