Currently Browsing: Courier Operations Manual

Deciding to go it alone – start your own courier company

In the old days, and I mean before-fax-machines-came-along sort of old days, you could set up a courier company with just a pen, a reporter’s notebook, an ashtray and a kettle for the couriers, an old van to do some of the deliveries in, and a typewriter for the invoicing. A few cards around local offices, and you’d soon be delivering urgent letters for local businesses. How times have changed. Since then, the same day courier industry has had to adapt to survive many changes. Email has replaced the courier for pretty much any correspondence that the fax machine hadn’t already accounted for, and...
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Proof of Delivery for Couriers

Getting proof of delivery (POD) The actual “Proof of Delivery” is made up of three pieces of information, provided by the recipient: – The actual signature. – The printed name. – The time signed for. The “actual signature” is very rarely needed except if something goes to court (which is when you know you’re really in trouble with your POD arrangements), when you’ll be pleased you got one, and that you kept the paper sheet filed safely. The “printed name” and the “time signed for” are the two bits of information that you’ll be asked for time and time again,...
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Getting paid for the courier work you have done

You should expect to be paid weekly, and at worst monthly, by your courier company. If you’re being asked to wait longer than that, you probably should look elsewhere for work, as it suggests that your money is at risk. If the courier company goes bust, the longer you’re waiting for your money, the more money you’ll lose. It’s also worth making a few discreet enquiries with the other couriers about whether there’s ever been any problem with payments. Got a question? Click here to ask – it’s free! TonysGuide.com the website is gradually being updated to include 100% complete and...
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Invoicing for courier work

Unless the company you do courier work for operates ”self-billing” (ie they produce your invoice for you and send it to you with your money) you’ll need a simple way of invoicing for the work you do. You can start with a simple invoice book from a stationer, or just use MS Word or Excel (Google for invoice templates to use), or use a simple online invoicing system as provided by websites like www.mtvan.com. [Note: Tony’s Guide is mtvan’s sister website, so we’re bound to reccommend it!]. When choosing an invoicing system, the simpler the better. What you want is something...
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Doing courier work for more than one courier company

Your next step could be to work for more than one courier company. The benefits of doing this, are that you are more free to set your own prices, your times of work and availability, and your payment terms. The difference is, that instead of being one of the regular daily couriers used by a courier company, you offer yourself as being available as and when they need you. This helps the courier company cover their busy times. In return, the courier company accepts that occasionally you may not be available, as someone else may have booked you. Experience shows that although it’s worth speaking to...
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